Privacy Policy – Maxxan Store

Maxxan Academy Sdn Bhd Privacy Policy

Effective Date: July 11, 2025

Maxxan Academy Sdn Bhd(“we,” “our,” or “us”) operates the e-commerce website located at store.maxxan.com.my (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make a purchase from our Site.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

The types of personal information we may collect include:

Personal Identification Information: Name, email address, mailing address, phone number, and other similar contact data.
Payment Information: Details required to process payments, such as credit/debit card numbers (though we do not store full card details on our servers; this is handled by secure payment gateways), billing address.
Order Information: Details about products or services you purchase.
Account Information: Username, password (encrypted), and purchase history.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We may use the information we collect from you for various purposes, including:

To process transactions: To process your orders and manage your payments, fees, and charges.
To provide and maintain our services: To operate, maintain, and improve our Site and services.
To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To send periodic emails: We may use the email address to send you information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc.
To administer a contest, promotion, survey or other Site feature.
To manage our relationship with you: Including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
To enable you to participate in a loyalty program or other promotional activities.
To comply with legal obligations: To meet our legal or regulatory obligations.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or conducting surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Examples of situations where we might share your data include:

Payment Processors: To facilitate secure payment transactions.
Shipping Companies: To deliver your orders.
Marketing and Analytics Providers: To help us understand website usage and improve our marketing efforts.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Third-Party Websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

6. Your Rights

Depending on applicable data protection laws, you may have certain rights regarding your personal data. These may include the right to:

Access: Request access to your personal data.
Correction: Request correction of the personal data that we hold about you.
Erasure: Request erasure of your personal data.
Object to Processing: Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Data Portability: Request the transfer of your personal data to you or to a third party.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the contact details provided below.

7. Changes to This Privacy Policy

Maxxan Academy Sdn Bhd has the discretion to update this Privacy Policy at any time. When we do, we will revise the “effective date” at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Maxxan Academy Sdn Bhd store.maxxan.com.my

hello@maxxan.com.my